General policies :

• According to the Egyptian Consumer Protection Law and in accordance with the standards of the global retail industry, it is not allowed to exchange or retrieve underwear, towels, leggings, Bermudas, internal heating sets, products related to swimwear, lingerie, Socks and the like.
• For hygiene considerations, it is not possible to try on the size of underwear, towels, leggings, bermudas, internal heating sets, and products related to swimwear, lingerie,Socks and the like.
• It is the responsibility of the customer to make sure that they choose the correct size when purchasing underwear products, the seller will not be responsible for any sizing issues.
• Customers must follow the washing instructions provided by the seller to ensure the longevity and quality of the product. The seller is not responsible for any errors in washing or drying.
• In the event that we supply wrong products that do not match your order, damaged or incorrect, we will offer you an alternative product or we will refund you the full amount in the possible and appropriate way, including the delivery fee paid as a service to the purchase (if any) and in all cases you must return the wrong or damaged products or incorrect items to us within 14 days in their original condition, provided that they are returned in their packaging and tag upon completion of the purchase transaction, and accompanied by the original purchase receipt.
• You must deal carefully with any products that you wish to return or exchange, and in addition to not using them, they must be preserved in their original form. We are not responsible for any losses or damages that occur to the products while they are in your possession, and in this case we can refuse your request for return or exchange .
• In order to preserve your health and the health of others, and in accordance with the standards and instructions of the Consumer Protection Agency, we cannot accept returns or exchanges of all kinds of underwear if they are measured or opened .
• Any freebies of any kind given must also be returned with the purchased products .
• In the event that we supply wrong products that do not match your order, are damaged or incorrect, we will offer you an alternative product or we will refund you the full amount in the possible and appropriate way, including the delivery fee paid as a service to the purchase (if any) and in all cases you must return the wrong or damaged products or incorrect to us as soon as possible in the same original form .

Replacement process :

If you wish to exchange any of the products, you can :

• Contact us on Sales@mojotextile.com to exchange the product or Purchasing alternative products, after coordinating with customer service during official working hours, where availability must be taken into account The product and the replacement process takes place according to the company’s policies, with the need for a purchase invoice, or you can make the exchange online with the need to coordinate with customer service. We will carry out the replacement process, in the same way as the purchase, with the collection of new shipping fees. Half the shipping fee .
• You can do this within a maximum period of 14 days only from the date of receipt.

Retrieval process:

• If you wish Retrieving your order in exchange for a refund of the amount paid or replacing it with specific products, you have only 14 days from the date of receipt. Please note that the time limit is according to the applicable laws, and in cases of offers, the conditions for offers will apply, and we will implement the process of returning the money upon receipt of the returned products in the possible and appropriate way for the process Purchase excluding any delivery charges .

• Recovery process requires the availability of two basic conditions:

Return the product to us in the same condition in which it was delivered and in its original packaging.
Existence of the invoice for the product.

• Steps of Order Retrieval:

1. 1. The first step: Contact customer service at sales@mojotextile.com and tell them that you want to return the products and provide them with the required data.
   2. Second Step: You will receive an e-mail from the company containing the data of the recovery process.
   3. Step Three: The order will be returned based on the confirmation of the return.

Order cancellation process :

• If you wish to cancel your order, you may do so by contacting our customer service department during business hours and within 24 hours of order confirmation .
• If you paid by credit card or any other card and canceled the order in accordance with this clause, we will refund the amount ( if necessary) as quickly as possible, but we are not responsible for the period required for the reappearance of this process in your account, as it depends on the procedures of the bank that you use .
• Please note that we cannot accept cancellations after this time Above, since the order has been completed, but it can be canceled by following the return process instructions And our refund is as stated above, excluding any delivery fees .